Our Delivery Policy

NOTE: A sale through the MyHome website for any MyHome product is not final or binding until the availability and price of ordered goods displayed is confirmed by MyHome Ltd.

Delivery times vary depending on the product and NZ stock availability.  MyHome will contact the customer directly to arrange delivery.  MyHome will confirm scheduled delivery with the customer.  All deliveries require a signature (unless for couriered items the customer has an Authority to Leave ATL setting at the delivery address), so MyHome will liaise with the customer or nominated representative to ensure someone will be on hand to accept delivery. 

Delivery will be made to the delivery address provided on the MyHome Order Form and does not include any installation costs involved without prior agreement.  If products require installation these must be completed by a tradesperson authorized to do so.  Damage caused by unauthorised installation may void any applicable warranty. 

If a scheduled delivery time is not met by the customer, a surcharge for re-delivery may apply. 

MyHome operates free track & trace delivery to anywhere in mainland New Zealand (North and South Islands only) with the exception of items from our range of furniture to rural addresses in New Zealand.  These items may incur an extra charge for delivery.  The customer will be advised of this as part of the purchase process.   

MyHome commit to shipping anywhere in mainland New Zealand within 10 working days conditional on the availability of stock from suppliers.  In the event of a stock shortage or other unforeseen delays to the shipping commitment as above, MyHome will contact the customer as soon as possible to arrange an agreeable resolution including the substitution of items or cancellation of order without penalty.  Where a customer agrees to a change of product from original order, MyHome will endeavour to provide products at a similar value or better with similar specifications or better. 



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