Delivery
Order Confirmation
Important Notice: Orders placed through the MyHome website are subject to confirmation of product availability and pricing by MyHome Ltd before becoming final and binding.
Delivery Timeline and Coordination
Standard Delivery Times Delivery timeframes vary based on product type and New Zealand stock availability. MyHome commits to shipping anywhere in mainland New Zealand within 10 working days, subject to supplier stock availability.
Delivery Scheduling Our team will contact you directly to arrange a convenient delivery time and confirm all scheduling details. We coordinate closely with customers to ensure successful delivery.
Delivery Requirements
Signature Required All deliveries require a signature upon receipt, unless you have an Authority to Leave (ATL) arrangement for couriered items at your delivery address. We will work with you or your nominated representative to ensure someone is available to accept delivery.
Delivery Location Products will be delivered to the address specified on your MyHome Order Form. Standard delivery does not include installation services unless previously arranged.
Installation Services
Professional Installation Required Products requiring installation must be fitted by authorised tradespeople. Installation by unauthorised personnel may void applicable warranties. Installation costs are separate unless otherwise agreed upon during the purchase process.
Delivery Coverage and Charges
Complimentary Mainland Delivery MyHome provides free track and trace delivery throughout mainland New Zealand (North and South Islands), with one exception:
Rural Furniture Delivery Furniture deliveries to rural addresses may incur additional charges. You will be informed of any applicable fees during the purchase process.
Missed Deliveries
Re-delivery Charges If you are unavailable at the scheduled delivery time, re-delivery surcharges may apply. We recommend confirming your availability before the scheduled delivery date.
Stock Shortages and Delays
Proactive Communication In the event of stock shortages or unforeseen delays that impact our 10-day shipping commitment, we will contact you immediately to discuss resolution options, including:
- Product Substitution: Alternative products of similar or superior value and specifications
- Order Cancellation: Full cancellation without penalty
- Revised Timeline: Updated delivery schedule based on stock availability
Customer Satisfaction Commitment
We are committed to transparent communication throughout the delivery process and will work with you to find suitable solutions should any challenges arise. Our goal is to ensure your MyHome experience exceeds expectations from purchase to delivery.
Questions about delivery? Contact our customer service team at 0800 380 000 or myhome@if.co.nz