Our Delivery Policy

MyHome delivers free of charge to anywhere in mainland New Zealand (North and South Island only) with the following exception:

The delivery of items from our range of household furniture (Lounge, dining and bedroom suites and individual items) to rural addresses in New Zealand incurs a charge of $150 for delivery.

MyHome does not deliver to any addresses outside of mainland New Zealand (North or South Island only).

We commit to shipping anywhere in mainland New Zealand within 10 working days conditional on the availability of stock from our suppliers.

In the event of a stock shortage or other unforeseen delays to shipping commitment as above; MyHome will contact the customer within 2 working days of their order to arrange an agreeable resolution including the substitution of items or cancellation of order without penalty.

NOTE: A sale through the MyHome website for any MyHome product is not final or binding until the availability and price of ordered goods displayed is confirmed by MyHome Ltd.

In the event of unforeseen delays the customer will be contacted and a re-delivery solution, refund or other compromise will be agreed.

Deliveries will not be initiated or confirmed until contact has been made by MyHome with the customer confirming their availability (or that of a nominated representative) to accept that delivery.

Customers are advised to specify any specific delivery instructions in the box provided at check out for direct payment using credit card or by liaising with MyHome staff during the ordering confirmation process.

Once delivery has been scheduled, customers will be contacted on the day confirming delivery time and that the customer (or nominated representative) will be on hand to accept delivery.

NOTE: All orders require a signature.

In the event of a failed delivery, the customer may be liable for payment of any subsequent delivery as per the following schedule:

Small items:                $20
Medium items:           $50
Large items:                $99

These charges are discretionary and may be waived or enforced depending on circumstances.

Customers are urged to contact the MyHome support team on 0800 380 000 if they have any queries, complaints or feedback.


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